Refund and Cancellation Policy

01Service Fulfillment

Our services are fulfilled in person at the pickup, delivery, or worksite locations agreed in writing. A service is fulfilled when the crew performs the agreed work. If a no-show or blocked access prevents the crew from beginning after dispatch, only the published $100 USD flat fee applies; the unperformed service is not treated as completed.

02Estimates, Deposits, and Payment

• Estimate requests cost $0 USD.
• Written estimates list every possible job charge in USD and its trigger. Published surcharge categories use the applicable rate or basis from the Fee Schedule.
• No deposit is taken for local or Wyoming intrastate moving, packing, office, or specialty services.
• At completion, after the customer confirms the agreed work, we issue an itemized invoice. The full balance is due on completion.

03Cancellations and Rescheduling

04Refunds

Refunds may be issued for:

• Documented overpayments or duplicate payments.
• Charges for services we agreed to perform but did not perform.
• Other amounts required by the written agreement or applicable law.

Completed moving, packing, office moving, labor, travel, and specialty handling services are generally not refundable solely because the customer changed plans after the work was performed. We approve or deny a refund request within 5 business days after receiving it. An approved refund is issued to the original payment method within 5 business days after approval. A bank or payment provider may take additional time to display the credit after we issue it.

05Damage, Loss, and Service Claims

Damage or loss claims are handled through the claims process in the Terms of Service, written service order, the Valuation and Liability Disclosure, and applicable law. A claim is not the same as a general refund request. Report claims promptly and preserve the item and packaging for inspection. We accept written claims for all offered Wyoming services for at least nine months under the service-specific start dates in Terms §09; that claim-intake window does not shorten any longer period provided by Wyoming law. Default liability coverage (no charge): released value of $0.60 USD per pound per article.

06How to Request a Refund or Cancellation

Contact us by email, phone, or the contact page. Include your name, service address, estimate or invoice number if available, scheduled date, amount paid, and the reason for the request. We may ask for additional information to verify the transaction and evaluate the request.

07Contact