Privacy Policy
How VELVET STORM LLC collects, uses, protects, and responds to requests about personal information.
In short: we collect the information needed to answer estimate requests, schedule moving services, process service payments, prevent fraud, and meet legal recordkeeping obligations. We do not sell personal information.
01Overview
VELVET STORM LLC ("we," "us," or "our") operates velvetmovingstorm.com and provides local and Wyoming intrastate moving, packing, office, and specialty moving services. This policy applies to visitors, prospective customers, customers, and people who contact us by website form, email, phone, or other support channels.
If a separate written moving estimate, bill of lading, or service order applies to your job, that document may include additional operational details, but this policy explains our general data practices.
02Information We Collect
Information you provide
- Contact details, including name, company or property name, email address, phone number, and mailing or service addresses.
- Move details, including starting address, ending address, approximate home or office size, requested dates, inventory notes, building access details, parking notes, and special handling instructions.
- Messages you send us, including free-text estimate notes, support requests, photos or documents you choose to provide, and claim details.
- Payment and billing information needed to issue invoices, confirm payment status, process refunds, or resolve disputes. We do not intentionally store full payment card numbers on our website systems.
Information collected automatically
- Basic device and usage data that web servers commonly receive, such as IP address, browser type, device type, referring page, pages viewed, and approximate timestamps.
- Security logs used to keep the site available, prevent abuse, and diagnose technical issues.
- Limited third-party resource requests, such as font loading and map or directions links, which may be handled by those providers under their own policies.
- Cookie preference records, including an anonymous consent ID, selected categories, policy version, consent tool version, regional consent context, and whether Global Privacy Control was detected.
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, email, phone, address | Responding to requests, scheduling, invoicing, support |
| Commercial information | Services requested, estimates, invoices, refunds | Providing services and maintaining records |
| Move details | Inventory, access notes, dates, locations | Planning, staffing, and safe handling |
| Internet activity | Page views, logs, device data | Site performance, security, and troubleshooting |
| Consent records | Cookie choices, category state, anonymous consent ID, GPC status | Honoring choices and maintaining audit records |
03How We Use Information
- To respond to estimate requests and provide pricing, availability, and service recommendations.
- To schedule, confirm, perform, deliver, and follow up on moving services.
- To invoice customers, process payments, issue refunds, prevent fraud, and handle chargebacks or disputes.
- To communicate service updates, appointment changes, access questions, claim updates, and customer support responses.
- To comply with tax, accounting, legal, safety, and recordkeeping obligations.
- To maintain, secure, debug, and improve our website and business operations.
- To remember cookie settings, honor opt-outs, process Global Privacy Control signals, and maintain consent audit records.
| Purpose | Legal basis where applicable |
|---|---|
| Providing estimates and booked services | Contractual necessity or steps taken before a contract |
| Customer communication and support | Contractual necessity and legitimate interest |
| Payments, refunds, tax, and accounting | Contractual necessity and legal obligation |
| Website security and fraud prevention | Legitimate interest and legal obligation |
| Consent management and privacy choices | Legal obligation, consent, and legitimate interest |
| Optional marketing messages | Consent where required; legitimate interest where permitted |
05Data Retention
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected and for applicable accounting, tax, claims, dispute, security, and legal obligations. Retention depends on the record, the systems used, and applicable law. We do not publish fixed retention periods that have not been operationally verified.
Customers may ask whether information connected with their request can be deleted by using the contact details below. Some records may need to be kept when required by law or while a payment, claim, dispute, or other obligation remains open.
06Security
We use the safeguards available through the hosting, email, invoicing, and payment services used in our operations. We do not claim a particular security certification, audit, internal-control program, or vendor-review program on this website. No website or method of transmission is perfectly secure, so we cannot guarantee absolute security.
Payment card details, when used, are handled through third-party payment processing tools. We do not ask customers to send full card numbers by email or free-text website messages.
07Your Privacy Rights
Depending on where you live, you may have the right to request access, correction, deletion, portability, restriction, objection, consent withdrawal, or information about how your personal information is used and shared.
California residents may request to know, access, correct, delete, and receive information about categories of personal information collected, used, and disclosed. We do not sell personal information, and we do not use sensitive personal information to infer characteristics.
To make a privacy request, contact us by email, phone, or the contact page. We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights.
You can use Cookie preferences in the footer to adjust optional Functional, Analytics, and Marketing categories. If your browser sends a Global Privacy Control signal, Marketing is turned off for that browser.
09Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
10Contact Us
Questions or privacy requests can be sent to us using the details below.
705 Harrison St, Sheridan, WY 82801, USA
hello@velvetmovingstorm.com - +13078567109